Cookies & Privacy

We use essential cookies to make our site work. With your consent, we also use analytics to improve our services. You can change your choices at any time in Account Settings.

Cookie Policy

Last Updated: 5 April 2026

Overview

This Cookie Policy explains how ZediPass ("we", "us", "our") uses cookies and similar tracking technologies when you visit our websites, use the ZediPass website and services, or interact with our services, emails, and marketing content. It also explains the choices you have regarding these technologies and how you can manage them.

We use cookies to deliver essential functionality, measure and improve performance, personalise your experience, and support our security and marketing efforts. Some cookies are set by us, while others are set by trusted third-party providers acting on our behalf.

What Are Cookies?

Cookies are small text files that are downloaded to your device when you visit a website or use an online service. Cookies are widely used to make websites work more efficiently, remember user preferences, enable secure logins, and deliver relevant content. Similar technologies, such as pixels, tags, local storage, and scripts, are used for similar purposes, and together we refer to them as "cookies" in this policy.

Types of Cookies We Use

The cookies we use fall into the categories below. The specific cookies deployed may change over time as we improve our products and rely on different partners.

Strictly Necessary Cookies

Required for the ZediPass platform to function and cannot be turned off in our systems. They enable core features such as account registration, secure login, session security, and fraud prevention.

  • Session ID cookies that keep you logged in as you navigate.
  • Security cookies that detect suspicious login behaviour.
  • Load balancing cookies that distribute traffic across servers.

Performance & Analytics Cookies

Help us understand how visitors use our services so we can optimise performance and build better features. We minimise data and use aggregated reporting where possible.

  • If enabled, analytics cookies help us understand how the site is used so we can improve performance.
  • Error tracking and diagnostics to monitor app stability.
  • Feature adoption metrics that inform product decisions.

Functional Cookies

Allow us to remember your preferences and provide enhanced functionality, such as region-specific settings, theming, or language choices. If you choose to disable these cookies, some or all of these services may not function properly.

  • Preference cookies that remember language or accessibility settings.
  • In-app tour progress to avoid showing repeated onboarding messages.
  • UI customisation settings such as dark mode preferences.

Marketing & Personalisation Cookies

We do not currently use advertising or retargeting cookies. If this changes, we will ask for consent where required and update this policy.

  • None at present.

Third-Party Cookies

We may allow service providers to place cookies to help us analyse performance, prevent fraud, or deliver tailored messages. These partners are required to process data in compliance with applicable privacy laws and our instructions. You can review their policies and opt-out options directly on their websites.

Depending on your location, we will request your consent before activating non-essential cookies. You can withdraw consent at any time through your browser or the controls described below.

Cookie Duration

Cookies have different lifespans. "Session" cookies expire once you close your browser, while "persistent" cookies remain on your device until they expire or you delete them. We configure cookies to retain information only for as long as necessary to fulfil the purposes outlined above.

Managing Cookies

You are in control of how cookies are used. You can adjust your browser or device settings to refuse or delete cookies, and you can manage your preferences for non-essential cookies via our cookie banner (where available) and your browser settings.

  • Configure browser settings to block or delete cookies, or to alert you when cookies are being set.
  • Use our cookie banner controls (where available) to manage non-essential cookies.
  • If we introduce advertising cookies in future, we will provide appropriate consent controls and information.
  • For mobile apps, manage identifiers in your device settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalisation" on Android).

Please note that disabling certain cookies may impact your ability to use some features of the ZediPass platform, including secure sign-in and account sessions.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide additional notice (such as on our homepage or by email).

Contact Us

If you have any questions about our use of cookies or other technologies, please contact our Privacy Team:

Email: support@zedipass.com

ZEDIPASS LIMITED • 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom • Company No. 16508367