Delete Your ZediPass Account

Option 1: Delete your account in the app

You can permanently delete your ZediPass customer account and request removal of your associated data directly from the app:

1. Open the ZediPass app and sign in.
2. Go to Settings.
3. Tap Account.
4. Tap Data & Privacy.
5. Under Delete Account & Data, tap Delete account and data, then confirm.

This starts an immediate, permanent deletion of your account and associated customer data.

Option 2: Request deletion without the app

If you no longer have the app installed, or can't sign in, you can request account and data deletion by emailing support@zedipass.com from the email address associated with your ZediPass account, with the subject line "Account deletion request." We'll verify your identity and process the deletion within 30 days.

What gets deleted

Deleting your account removes your profile and login data — including your name, email address, and stored credentials — and disables further access to the app under that account.

What may be retained, and for how long

Some information is kept for a limited time after account deletion where we have a legal, security, or audit reason to do so, consistent with our Privacy Policy:

• Loyalty ledger records (e.g. stamps, points, redemptions) may be kept for a reasonable period for audit, dispute resolution, and compliance, then deleted or anonymised.
• Records needed for fraud prevention, security, or to meet legal and regulatory obligations (for example financial or tax records) may be retained for the period required by law.
• Routine system backups are kept on a rolling basis (typically 30–90 days) and are securely deleted according to our backup rotation schedule.

Questions

For questions about account deletion or your data, contact support@zedipass.com or see our Privacy Policy.